Thank you for choosing Lostandfoundhere.com. Your privacy matters to us.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other international privacy standards.

1. Information We Collect

We may collect the following categories of data when you use our platform:

a. Information You Provide:

• Name

• Email address

• Phone number (optional)

• Details of lost or found items

• Uploaded images or documents related to reports

• Messages or interactions with other users

b. Information We Collect Automatically:

• IP address

• Browser type and device information

• Location data

• Usage behaviour (pages viewed, clicks, time spent)

• Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

• Help match lost items with potential finders or owners

• Allow communication between users about listed items

• Improve, analyse, and personalise our platform experience

• Prevent fraud, abuse, or unauthorised activity

• Comply with legal obligations and law enforcement requests

• Send updates, alerts, or service-related messages

We do not sell your data to third parties.

3. Sharing Your Information

We may share your data in the following situations:

• With your consent (e.g. if you choose to contact a finder or owner)

• With service providers (for hosting, analytics, or customer support)

• With authorities (if required by law, court order, or legal request)

• In case of a business transfer (e.g. merger or acquisition)

All third parties are contractually obligated to handle your data responsibly and by the GDPR.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your experience. These cookies help us remember preferences, analyse traffic, and serve basic analytics.

You can manage your cookie settings via your browser or through our cookie consent banner.

5. International Data Transfers

If you are located outside the region where our servers are hosted, your data may be transferred to and processed in other countries. We ensure all transfers comply with GDPR by using appropriate safeguards, such as Standard Contractual Clauses.

6. Data Retention and Security

We retain your information only for as long as needed to fulfil the purpose it was collected for, or as required by law.

We implement industry-standard security measures to protect your data, including:

• SSL encryption

• Secure servers

• Access control

• Routine data audits.

7. Your Data Rights (under GDPR)

You have the right to:

• Access your data

• Rectify inaccurate or incomplete data

• Delete your data (“Right to be forgotten”)

• Object to data processing

• Restrict processing under certain circumstances

• Withdraw consent at any time

• File a complaint with your Data Protection Authority

To exercise any of these rights, please email us at: talk@lostandfoundhere.com

8. Children’s Privacy.

Our platform is not intended for children under 16. We do not knowingly collect or process data from minors without parental consent.

9. Third-Party Links

We may link to third-party websites or services. This Privacy Policy does not apply to them. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify users via the website or email. 

11.  Data Deletion:

Users may request deletion of their personal data at any time by contacting us at talk@lostandfoundhere.com. We will respond within 3-5 business days and process all requests in accordance with GDPR and applicable laws.

Contact Us:

If you have questions about this Privacy Policy, your data, or how we use it, please contact:

Email: talk@lostandfoundhere.com
Website: www.lostandfoundhere.com